Support
Welcome to Municode’s support center. Below you will find several tabs with valuable information – including methods of contacting our helpdesk, documentation, FAQs, tutorials, and more! Be sure to check back frequently as we are continually adding material to better help our customers and users take advantage of our online content and tools.
General Information
Municode offers several methods of technical support, outlined below:
Customer Support Site
- Monday - Friday, 24 hours a day
- Access to valuable documentation, FAQs, and tutorials
Online Helpdesk
- Requests can be submitted 24 hours a day, 7 days a week
- Responses can be expected within 24 hours of submitting a request
Phone
- Monday - Thursday, 8 am to 5 pm EST
- Friday 8 am to 4 pm EST
- 850-701-0726
Municode FAQs
Welcome to the FAQ section of our support site. Below you will find many answers to your frequently asked questions regarding Municode and our online and offline products.
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General
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Definitions
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Online Code Library
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Municode Desktop
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Folio
General
What is Municode?
Municode, more formally known as Municipal Code Corporation, is the largest private sector publisher of municipal ordinances, responsible for the codification and publication of municipal codes for more than 2,700 cities and counties in all 50 states.
How can I find a municipal code for a specific city?
To find a code for a specific city, click the "code library" link at the top of the municode homepage, select a state, then the name of the municipality you wish to view.
How can I purchase a printed copy of a municipal code?
You can purchase any code by either visiting our online store, or calling a representative from our Distribution Department.
For the online store:
1) Navigate to our online store directly by clicking on the following link: https://secure.municode.com/munistore/productspage.asp
2) In the publication search sox on the right side of the page, select the State from the drop down menu.
3) Select the City or County’s publication you wish to purchase.
To contact a Distribution Representative:
1) To contact via email, send your message to dist@municode.com, including the City/County, and State’s publication you are looking for. Also, please include your contact information.
2) By phone: call 1-800-262-2633 and ask to be connected to someone in the Distribution department.
Can I search and/or view multiple codes at a time?
Any user is free to search and view as many codes as they want, albeit one at a time.
Subscribers to our MuniPro service are able to search accross multiple codes at a time. For a more detailed list of MuniPro features and subscription information, click here.
I have found a mistake/bug on municode.com. Who should I contact?
If you have a question about a Municode.com hosted website, please email questions to websupport@municode.com, and a support ticket will be opened on your behalf. For the fastest response, please include the name of the municipality (if applicable) you are trying to access.
I have a legal question. Who should I contact?
Municode does not author any content contained within a city's municipal code. Any questions pertaining to the legal nature of a municipal code should be directed to the city.
Definitions
What does it mean when a section is "Reserved?"
When a section is reserved, it means the city has elected to leave that section blank. Often it is the case that the reserved section previously contained provisions that have since been repealed or removed at the request of the city. Municode is not responsible for the reserving of sections.
Online Code Library
Is this site administered by the city?
No, this website is administered by Municipal Code Corporation (Municode), a private sector host for City/County ordinances. If you are unable to locate the information you need by performing a keyword search on our site, we suggest that you contact your local City/County Clerk's Office to obtain detailed information, specific to your area and needs.
When I save a table from the site, the formatting is unreadable. How can I accurately save a table?
When I save a table from the site, the formatting is unreadable. How can I accurately save a table?
This problem exists due to a bug in the conversion from HTML content to an editable RTF format. To work around the issue, perform the following steps.
- Navigate to the document that contains the table.
- Click the the printer icon in the toolbar at the top-right corner of the screen.
- This should bring up a small selection asking if you would like to print the entire document or just a subset of the document. Make your selection and click Print.
- A new tab will open with the content you wish to save. Press Ctrl-A to highlight all text on the page, then click Ctrl-C to copy that text.
- Open Microsoft Word or an equivalent word processor, and paste by pressing Ctrl-V. Word should perform the proper conversion and retain the table formatting.
When I copy text from the web and paste it into a Word document, the formatting is incorrect—how can I fix that?
By default, Microsoft Word attempts to inherit the source formatting when pasting text. To avoid this, you must copy and “Paste Special,” instead of using the standard "Paste" function. In Word 2010, click the dropdown arrow beneath “Paste” and choose “Paste Special” then “Unformatted Text. In Pre 2010 Word, choose “Edit,” “Paste Special” then “Unformatted Text.”
Municode Desktop
How do I install Municode Desktop?
The following steps will allow you to install Municode Desktop on your local PC:
- Navigate to My Computer and click on the CD drive to open the disc or extract the zipped folder you downloaded from us.
- Click on the setup file to start the install.
- We recommend that you keep all of the default settings for this installation, including the default destination folder.
- Make sure there is a check in the box so it will create an icon on your desktop.
- Click the Install button to start the installation process.
- Click on Finish and you are done with the install of Municode Desktop.
- Double click the M icon on your desktop to launch the application.
Folio
Documentation
Coming soon...
Tutorials
Coming soon...