Customer Service Call Center Outsourcing
More and more, Municipalities are tasked with finding cost-effective ways to communicate with their citizens, generate greater revenue, and drive higher customer satisfaction. We are proud to be at the center of providing comprehensive and customized municipal call center solutions.
At Municode, we see the citizen experience from a full-circle perspective. In today’s contact center, it’s not enough to simply maintain high levels of competency in just one or two communication channels. Solutions that comprise the big picture from phone and web-initiated interactions to email, chat and text-driven conversations are imperative for success.
- Inbound customer care
- Outbound customer service calls
- Power outage call centers service
- New service notification calls
- Emergency service
- Early stage outbound collection calls
- Paperless adoption ‘Go Green’ consultation
- Service appointment setting
- Back-office support
- Disaster recovery rollover services
- Multilingual call support
- Social media management for Twitter, Facebook, LinkedIn and more.
- Conduct customer satisfaction surveys
- Robo-calling: Remind your customers their bills are due or bring them up to speed on product releases.